F.A.Q.s
Does 10-10-230 have any monthly fees?
There are NO monthly plan fees with 10-10-230. You're charged only for the completed calls. The charges will appear on your local phone bill.
Will I be charged for a call if there is no answer?
No. 10-10-230 only charges for completed calls. If a call rings without ever being picked up by a person or an answering or fax machine, you will not be charged.
How much does it cost to call within Canada?
All calls anywhere in Canada are an amazing 2.9¢ per minute and a low 23¢ to connect -- 24 hours a day, seven days a week. Just dial 10-10-230 + 1 + the area code and the number you wish to call. Charges will appear on your local phone bill.
How much does it cost to call the USA?
All calls to the USA are am amazing 3.9¢ per minute and a low 23¢ to connect -- 24 hours a day, seven days a week. Just dial 10-10-230 + 1 + the area code and the number in the USA you wish to call. Charges will appear on your local phone bill.
How much does it cost to call other countries?
Calls to regular lines in selected countries are an amazing 3.9¢ per minute and a low 23¢ to connect -- 24 hours a day, seven days a week. Just dial 10-10-230 + 011 + the country code + the city code + the number you wish to call. Charges will appear on your local phone bill. The selected countries are: Australia, China, Denmark, England, France, Germany, Hong Kong, Ireland, Italy, Netherlands, Norway, Switzerland, Singapore, Scotland, Sweden, and USA. For rates to other countries including mobile rates to the selected countries, visit our rate page.
How much does it cost to call the rest of the world?
10-10-230 has low calling rates around the world. Visit our Rate page to look up specific rates by country. These great rates apply 24 hours a day, seven days a week. Just dial 10-10-230 + 011 + the country code + the city code + the number you wish to call. Charges will appear on your local phone bill.
Are there additional fees if I place an international call to a cell phone or some other mobile device?
Yes. Calls to international cellular phones or special services may be charged at a higher rate. Please check our rates page for further details.
Why is it more expensive to call to an International cell phone?
Because you are paying for the time on the cell phone. Outside of North America, in the rest of the word it is normal for the person who is calling a cellular phone to pay for the airtime. The person who has the cell phone does not have to pay to receive inbound calls.
How do I know if the International number I am dialing is a cell phone?
A good idea is to ask the owner of the telephone number directly. But when you do not have a way to find out the information, please call customer service, and we will verify the number for you and also give you the rate corresponding to this number.
What are special services?
In North America the special services are numbers similar to 1-900 numbers. They are typically used for things like contest lines, voting lines, astrology services, erotica lines, etc.
Overseas, special service are used by associations, institutions or public companies. The institutions use these special numbers when they can not directly bill the person who received the call. For example, hospitals, Universities, rooming houses, student residents, oil rigs, etc. The special services are also used as a financing method to pay for interactive voice systems giving information by selecting options. Some examples of this are: banks, travel agencies and Airlines.
These numbers are usually charged at a higher rate.
How will I be billed for 10-10-230 calls?
Charges for 10-10-230 calls will automatically appear on your residential telephone bill in a section labeled "Caztel Communications". Your local telephone bill will include the date, time, number, city/county called, length and charge for each call, along with applicable taxes.
How long will it take before the charges appear on my phone bill?
10-10-230 charges usually appear on your local residential phone bill within 1 or 2 months from the time you make the call. The calls may be found on a separate page or section labeled "Caztel Communications".
Is 10-10-230 available in my area?
10-10-230 is available in area codes 416, 647, 905, 289, 705, 519 and 613.
Can I use 10-10-230 from any phone?
10-10-230 is primarily intended to be used from your home telephone. It may also be used from some small business telephones and fax machines. Unfortunately, it is not available from pay phones, cell phones, hotel rooms, dormitories, military bases or most businesses.
What is a 10-10 number?
A long distance code that gives you freedom to make a long distance call at great rates, without having to switch your long distance carrier. By dialing 10-10-230 before the numbers you call, your calls will transmit over your carrier's network and the charges will appear on your local phone bill.
How do I use 10-10-230?
Just dial 10-10-230, then 1, then the area code, and the phone number. For international calls, dial 10-10-230, then 011, the country code and the phone number.
Do I need to switch long distance companies to use 10-10-230?
No. Use 10-10-230 without switching your long distance company. You only need to have local phone service to use 10-10-230. Why pay monthly plan fees when you don’t need to?!
Do I need to keep a long distance carrier to use 10-10-230?
Generally, you do not need a long distance carrier to use 10-10-230. However your line needs to be capable of making long distance calls.
Are calling cards available?
No, 10-10-230 is a long distance access code for calls made from home. Calling cards are not available.